Last updated: October 2026
Please read these terms and conditions before using the felixhotel.ro website or making a booking at Hotel Felix. By using the website, you agree to the terms below. If you do not agree, please do not use the website. This is a translation provided for convenience; in case of any difference, the Romanian version prevails.
1. About the operator
The felixhotel.ro website and Hotel Felix Eforie Nord are operated by AMHOTECH SOFTWARE S.R.L., with its registered office in Bucharest, Sector 1, Str. Petre S. Aurelian nr. 62, Parcela N, Lot 9, Camera 1, registered with the Trade Register under no. J2022021395404, tax identification number RO47079907 (“we”, “the company”). Hotel Felix is part of the Avenue Hotels group.
Hotel location: Aleea Perla Mării, 905350 Eforie Nord, Constanța County, Romania. Contact: felix@avenuehotels.ro · +40 21 555 25 70.
2. Use of the website
The website provides information about Hotel Felix and its accommodation, dining and event services. You agree to use the website only for lawful purposes and not to attempt to interfere with its operation. Bookings may only be made by persons with full legal capacity.
3. Information, photographs and prices
We make every effort to keep the information on the website accurate and up to date. Photographs are for presentation purposes, and facilities, menus and the entertainment programme may change depending on the season and on supplier availability.
Prices are shown in Romanian lei (RON), include VAT and are indicative (“from”). The final price depends on the period and the room type and is the one stated in the offer we send you. We are not liable for obvious technical, typographical or pricing errors; in such cases we will contact you to clarify the booking.
4. Offer requests and bookings
You can request an offer through the form on the website, or book by phone, on +40 21 555 25 70, or by e-mail, at felix@avenuehotels.ro. A booking becomes firm once we have confirmed it and, where applicable, once the deposit or the amount requested has been paid. The specific conditions (deposit, payment deadline, cancellation options) are those stated in the offer and in the booking confirmation.
5. Payment methods
The payment methods available for your booking are stated in the offer and in the booking confirmation. Online card payments are processed by NETOPIA Payments; card details are handled exclusively by the payment processor and are not stored by us.
6. Cancellation and changes
- Cancelling or changing a booking is subject to the conditions stated in the offer and in the booking confirmation.
- Non-refundable rates cannot be cancelled or changed without a penalty.
- Accommodation and meal services cannot be refunded once used.
7. Provision of services
- Accommodation and meal services are provided on the dates and under the conditions confirmed in the booking.
- Check-in: from 16:00. Check-out: by 12:00. Reception is open around the clock.
- At check-in we ask for the identity document of each guest, as required by the legislation on the registration of tourists.
- Guests are asked to follow the hotel’s house rules, displayed at reception.
8. Intellectual property
The content of the website (texts, photographs, logos, graphic elements) is the property of the operator or is used with the consent of the rights holders and is protected by copyright and trademark law. It may not be copied, reproduced, republished or distributed without our prior written consent, except for personal, non-commercial use.
9. Links to other websites
The website contains links to third-party websites (for example maps, review platforms, the other hotels in the group). We are not responsible for the content or policies of those websites, which may use their own cookies.
10. Limitation of liability
The website is provided “as is”. To the extent permitted by law, we are not liable for interruptions, technical errors or the temporary unavailability of the website or of third-party services integrated into it.
11. Personal data and cookies
How we process personal data is described in the Privacy Policy, and the use of cookies in the Cookie Policy.
12. Complaints and dispute resolution
If you are unhappy with anything, please contact us first at felix@avenuehotels.ro or on +40 21 555 25 70; we will do our best to settle any matter amicably. You may also contact the National Authority for Consumer Protection (ANPC) and use alternative dispute resolution (SAL). These terms are governed by Romanian law, and any disputes will be settled by the competent courts in Romania.
13. Changes to these terms
We may change these terms when necessary. The version in force is the one published on this page. For bookings already confirmed, the conditions valid at the time of confirmation apply.